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Thu, 18 December 2008
Ombudsman besieged with financial disputes
THE global financial crisis has caused a large increase in the number of customer disputes arbitrated by the Financial Ombudsman Service.

Complaints about managed investments and financial planning advice, along with a big jump in banking and finance matters, dominated in a 22.8 per cent surge in the number of new disputes received by the service in the year to June.

Chief ombudsman Colin Neave has outlined a broad cross-section of financial disputes, including aggrieved home buyers who had locked into fixed-rate home loans as variable rates dived.

There was also a 152 per cent increase in complaints about managed investments and a 55 per cent jump in financial planning disputes involving allegations of inappropriate advice and sub-standard service. Source: The Australian

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